Return Policy

Items can be returned or exchanged within 30 days of receiving the payment.

For up to 30 days from the delivery date, items are eligible for a refund.

Customized products are not eligible for returns or exchanges.

Items must be purchased from dancece.com for an exchange or refund. We do not accept returns from other retail locations. If you have purchased a Dancece product from another retailer or another online store and need a return or exchange, please contact that retailer directly.

Before shipping a return, please photograph the item for your records.

All refunds are for merchandise only! Original shipping fees are non-refundable.

If you cancel an item that requires 4-6 weeks of delivery time after 3 days of the purchase date or wish to return the item for a refund after receiving it, a $7 penalty fee per item and a 15% restocking fee per item will be deducted from your total refund. You will not be refunded for the shipping amount. However, you may exchange any special order item, but it might take another 4-6 weeks for the exchange to arrive unless we have the item in our stock, in which case, it will be an immediate delivery. You can also choose full online credit with no fees or penalties.

Please ensure to pack your shipment securely to prevent any damage to the items. We are not responsible for any lost or stolen packages. If a package gets returned to us due to a wrong or incorrect shipping address, or if a package gets stolen or is not delivered, we can reship your order. No refunds; no exceptions.

Any product shipped back to us by mistake that is not from our website will be shipped back at the customer's expense. We will reach out to you regarding obtaining a return label.

Any product bought at an event and not directly from our website will need to be shipped back at the customer’s expense. Exchanges, online credits, and refunds can still be obtained. However, we do not supply return labels for any products bought at events.

IF YOU'D LIKE A REFUND:
Please make sure items are sent back as they were received. Every returned item(s) must be in its original shelf-ready condition, which includes tags, bags, and boxes. Dancece will accept returns of products that have been "tried on," but our return policy does not apply to returned products that show signs of actual use (pulled strings on ballet or pointe shoes, markings on the soles of the shoe, makeup/deodorant stains on a garment, dog/cat/human hair). Used items that are returned to us will be donated, disposed of, OR sent back, and you will not receive any credit. If an item gets returned to us and it needs new tags, a new box, new bags, new laces, new taps, new buckles, etc., you will be charged a 15% restocking fee from your invoice.

It can take up to 5 days for an item to reach us. Once the item is received at our fulfillment center, it takes 3 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. Refunds will only be issued to the original form of payment.